FAQ
Service & advice
How do I find out which mallet or friction mallet suits me?
We have written two detailed blog articles on this subject: "Finding the right mallet" and"Finding the right gong driver". You can also get advice at any time from our sound assistant at the bottom right of the browser window. If you have very specific questions, please contact our team directly: [email protected].
Are there also mallets or sets for beginners?
For beginners, we recommend our Essentials Set - with these mallets you can fully exploit the sound spectrum of your instrument. In addition, the Lava Edition 40 mm and the Move Line 40 mm are particularly suitable for beginners - they are easy to handle and can be played in a controlled manner.
Are your gong drivers also easy to use for beginners?
Yes, all our friction mallet are suitable for beginners and professionals alike. Handling requires some practice, but the ergonomic shape and specially roughened surface as well as high-quality materials make it easy to produce beautiful sounds.
How do the Basic Mallets differ from the Professional Mallets?
Our Basic mallets are more affordable and ideal for beginners. Our professional gong mallets offer more weight balance, better ergonomics, a greater variety of colors and a more elaborate finish.
Materials & sustainability
What materials are the mallets and friction mallets made of?
The heads of our mallets are almost all made of natural caoutchouc, covered with soft, high-quality wellness fleece. The handles are ergonomically shaped from biologically waxed beech wood. The heads of our friction mallet are also made of sustainable natural caoutchouc and have a plastic handle. Find out more about the materials used here.
Are there vegan mallets or friction mallet in your range?
Yes, apart from our Profi Gong Mallet lite, ALL mallets and friction mallet are free from animal ingredients and are sustainably and ethically produced in small family businesses in Germany.
Do you produce sustainably?
Absolutely! Sustainability is very important to us. We use environmentally friendly materials from the local region for the production of our mallets and friction mallet . We also regularly plant trees in collaboration with Planet Tree to support the reforestation of German forests. Find out more about our values here.
Order and payment
How can I pay in your online store?
The payment options in our store are varied. You can pay for your order using the following payment methods:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Instant bank transfer
- Bank transfer
- Invoice (only for Germany and Austria)
Please note that the availability of payment methods may vary depending on the country and order value.
Can I change my order at a later date?
Yes, as long as the order has not yet been shipped, a change is possible. Please contact us as soon as possible by e-mail: [email protected].
Can I also pick up my order?
Collection in Bruchhausen-Vilsen is possible by individual arrangement. Please contact us in advance: [email protected].
Are there discounts for larger orders?
For large collective orders or orders from schools and institutions, you are welcome to contact us and we will see what is possible: [email protected].
Shipping & Delivery
What are the shipping costs in Germany?
The shipping costs are displayed in the checkout and depend on the country of delivery and order. If you purchase for more than €150, your order is free of shipping costs.
How long does shipping take?
Within Germany: approx. 2-4 working days Within Europe: approx. 4-7 working days Worldwide: approx. 7-14 working days.
Can I change the delivery address after placing the order?
As long as the order has not yet been shipped, a change is possible. Please contact us as soon as possible: [email protected]
Will I receive shipment tracking?
Yes, as soon as your order is shipped, you will receive a shipping confirmation with a tracking link by e-mail.
What happens if my parcel is lost?
Please contact us: [email protected]. We will clarify the case with the shipping service provider and arrange a replacement or refund.
Which countries do you deliver to?
We deliver worldwide! Whether within Germany, Europe or internationally - your order will arrive safely.
Shelf life, care & storage
How durable are the Gong Mallets and friction mallets?
Our mallets and friction mallet are extremely durable. For intensive use, we recommend storing them in a dry place away from light. If you notice any wear or hardening, you can find tips on care and replacement in our blog post.
My gong mallet or gong driver is dirty or even hardened, what can I do?
Our mallets and friction mallet are very durable and easy to care for. Improper or very intensive use over several years can lead to deposits and hardening on the head. You can find out how to prevent this or gently remove it in our article on cleaning and caring for mallets and friction mallets.
What is the best way to transport my mallets and friction mallet and where do I store them?
We recommend using the bag provided and always storing your mallets and friction mallets in a dry place away from sunlight. Find out more about storage and care here.
Return & Guarantee
How long do I have to return my order?
You have 14 days to return your order to us without giving any reason.
Can I exchange an item?
Yes, with pleasure! Let us know which article you would like instead and we will discuss the process together.
Do I have to pay the return costs myself?
Yes, the return costs are usually borne by the customer, unless it is a defect or an error on our part.
How long does the refund take?
As soon as we have received and checked the goods, we will refund the amount within 5 working days.
