General Terms and Conditions of the company ollihess, represented by Oliver Hess - Uenzer Dorfstraße 71 - 27305 Bruchhausen-Vilsen

1. general / conclusion of contract

1. The purchase contract is concluded upon delivery of the goods.
2. Order data is stored by us for 24 months. If you lose your order data, please contact us by e-mail or telephone. We will be happy to send you a copy of your order data.

2. prices and terms of payment

1. The prices of the ollihess price list valid at the time of ordering shall apply to the delivery of available items.
2. All our prices include the statutory value added tax. The shipping method and packaging are subject to the dutiful discretion of the seller.
3. Payment shall only be deemed to have been made when we can dispose of the amount. In the event of a delay in payment, we shall be entitled to charge interest on arrears at a rate of 8 percentage points above the respective prime rate of the ECB in accordance with the Discount Transition Act.
4. The customer, who is an entrepreneur, shall only be entitled to fulfill the obligation to pay the purchase price by offsetting if his counterclaims have been legally established, are undisputed or have been recognized by us. Furthermore, the customer is only authorized to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.
5. Prices in our product catalog are subject to change and errors excepted.

3. delivery period

1. All items that are immediately available from our warehouse will be shipped within 1 to 7 business days (for prepaid orders, after receipt of payment). If items are not immediately available, resulting in a delay in delivery, we will notify you.
2. The delivery period begins with our confirmation of readiness for delivery.
3. The delivery period may be extended by the time until you have provided all information and documents necessary for the execution of the order.
4. Delays in delivery caused by legal or official orders (e.g. import and export restrictions) for which we are not responsible shall extend the delivery period in accordance with the duration of such obstacles. In important cases, we will inform you immediately of the beginning and end of such delays.

4. delivery, dispatch, transfer of risk

1. Partial deliveries by us are permissible insofar as these are reasonable for you.
2. We may determine the shipping method, the shipping route and the company commissioned with the shipping at our discretion, unless you give any express instructions.
3. In the case of a purchase of consumer goods, the risk is transferred to you as soon as the shipment with the delivery items is handed over to you by the carrier.
4. Obvious damage to the transport packaging must be confirmed immediately by the shipping company and reported to us.

5. revocation instruction

1. Right of Withdrawal: You have the right to withdraw from your purchase agreement within fourteen (14) days without providing a reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must notify us, ollihess, Oliver Hess, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen, Phone: 04252-9098955, Email: info@ollihess.de, by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the sample withdrawal form available on our website, though this is not required. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
2. Consequences of Withdrawal: If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us (ollihess, Uenzer Dorfstr. 71, 27305 Bruchhausen-Vilsen) without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods, which must be shipped via a shipping provider of your choice. You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.
3. Exclusion of the Right of Withdrawal: The right of withdrawal does not apply in the following cases:
   • Delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
   • Delivery of audio or video recordings in sealed packaging if the seal has been removed after delivery.

6. 30-day money-back guarantee

1. In addition to the statutory right of withdrawal (Section 5), we offer consumers a voluntary 30-day money-back guarantee. The period begins on the day you or a third party designated by you—other than the carrier—took possession of the goods. Within this period, you may return the goods to us without providing a reason; we will refund the purchase price.
2. Returns are subject to the condition that the merchandise is complete and shows no signs of use beyond what is necessary to assess its condition, characteristics, and functionality. Otherwise, we may deduct a reasonable compensation for the loss in value.
3. You are responsible for the direct costs of returning the item.
4. Goods that have been manufactured according to your individual specifications or are clearly tailored to your personal needs (for example, custom-made items in your chosen color) are excluded from the warranty.
5. The refund will be issued within 14 days of receipt and inspection of the returned item to the payment method used when placing the order.
6. The guarantor is ollihess, owned by Oliver Hess, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen. Details on the return process can be found in our Cancellation Policy, which includes return instructions.
7. Your statutory right of withdrawal and your statutory warranty rights remain unaffected by this warranty and are not limited by it. Exercising these statutory rights is free of charge.

7. Refusal to Accept

1. The buyer's refusal to accept the goods does not constitute a revocation within the meaning of Section 355 (1) BGB.
2. If a buyer who is not a consumer within the meaning of § 13 BGB does not accept the goods sold, we are entitled to either insist on acceptance or to demand 10% of the purchase price as lump-sum compensation for damages and expenses, unless the buyer proves that no damage or less damage has been incurred. In the event of exceptionally high damages, we reserve the right to claim these. For the duration of the buyer's default of acceptance, we are entitled to store the delivery items at the buyer's risk at our premises, with a forwarding agent or a warehouse keeper. For the duration of the delay in acceptance, the buyer shall pay us a lump sum of EUR 15.00 per month for the storage costs incurred without further proof. The lump-sum compensation shall be reduced to the extent that the buyer proves that expenses or damage have not been incurred. In the event of exceptionally high storage costs, we reserve the right to claim these.
3. In the event of an unjustified refusal to accept delivery, we are entitled, pursuant to Section 304 of the German Civil Code (BGB), to bill you for the resulting claims for reimbursement of expenses.

8. Retention of Title

1. We reserve title to the purchased item until full payment of all claims arising from the delivery contract, including ancillary claims (e.g. financing costs, shipping costs, interest, etc.). If you act in breach of contract, we are entitled to demand the return of the purchased item.
2. In the event of seizure or other interventions by third parties, you must notify us immediately in writing.
3. Any processing or transformation of the purchased item by you shall always be carried out on our behalf. If the purchased item is processed with other items not belonging to us, we shall acquire co-ownership of the new item in the ratio of the value of the purchased item to the other processed items at the time of processing.
4. You are entitled to resell the goods in the ordinary course of business. However, you hereby assign to us all claims against your customer or third parties arising from the resale in the amount of the final invoice amount.

9. Warranty / Disclaimer

1. Warranty rights are governed by the statutory provisions, unless otherwise stated below. Liability for normal wear and tear is excluded. The warranty period for used goods is 12 months from the transfer of risk.
2. We accept no liability for defects and damage resulting from unsuitable or improper use, non-compliance with instructions for use or incorrect or negligent handling. This also applies to defects and damage caused by fire, lightning, explosion or power surges or moisture of any kind, unless the buyer can prove that these circumstances are not the cause of the defect complained about.
3. The warranty expires if you carry out interventions and/or repairs on devices or have them carried out by persons who have not been authorized by us, insofar as the defect that has occurred is due to this.
4. For obvious defects in commercial transactions, § 377 HGB applies.
5. In the event of a warranty claim, the consumer is entitled, at his discretion, to assert a right to rectification of defects or delivery of defect-free goods (subsequent performance). If the chosen type of supplementary performance is associated with disproportionately high costs, the claim shall be limited to the remaining type of supplementary performance. Within the scope of the delivery of defect-free goods, the exchange for higher-quality products with comparable properties is already deemed to have been accepted, insofar as this is reasonable for the consumer and us (e.g.: exchange for the successor model, same model series, etc.). Further rights, in particular the rescission of the purchase contract, can only be asserted after the expiry of a reasonable period for subsequent performance or if subsequent performance fails twice.
6. If the buyer is a business, we are entitled, at our discretion, to either remedy the defect or deliver goods free of defects within one year of the delivery date, in accordance with § 439 of the German Civil Code (BGB). After one year from the delivery date, the buyer’s warranty claims are limited to the rectification of defects or a credit note for the current market value, at our discretion. Should the business entity claim reimbursement of expenses within the meaning of Section 478(2) of the German Civil Code (BGB), such reimbursement is limited to a maximum of 2% of the original value of the goods. Claims based on § 478 BGB are waived by the 24-month warranty for business customers pursuant to Section 9.1, in accordance with the equivalent compensation provided for in § 478 IV, sentence 1, BGB.
7. No new warranty/guarantee periods come into force as a result of an exchange under the warranty/guarantee; § 203 BGB remains unaffected.
8. With the exception of the 30-day money-back guarantee set forth in Section 6, we do not provide any further warranty regarding the specified quality of the goods within the meaning of Section 443 of the German Civil Code (BGB). Any warranty rights granted by the manufacturers remain unaffected by this and are governed exclusively by the warranty statement provided to the customer with the goods.
9. In accordance with the statutory provisions of warranty law, we shall be liable without limitation for damages resulting from injury to life, limb or health that are based on a negligent or intentional breach of duty on our part or an intentional or negligent breach of duty on the part of our vicarious agents. In addition, we shall be liable without limitation in accordance with the statutory provisions for other damages if these are based on the breach of a material contractual obligation. This is the case if the breach of duty relates to a duty whose fulfillment is essential for the proper execution of the contract and on whose fulfillment the customer has relied and was entitled to rely.
10. The liability provisions set forth in Section 9.9 are limited to foreseeable, typically occurring damages and also apply to other breaches of duty outside the scope of warranty law. These include, in particular, breaches of primary and secondary performance obligations during the period prior to delivery of the goods. In all other respects, liability is limited to willful misconduct and gross negligence. We are not liable for the recovery of data unless we caused the loss through willful misconduct or gross negligence and the buyer has ensured that a data backup was performed so that the data can be reconstructed with reasonable effort.
11. If you have any questions regarding the processing of warranty claims, please contact us by email or phone. You can find a return form online at https://www.ollihess.de/app/uploads/2022/05/Rücksendeformular_Olli.pdf

10. Withdrawal Due to Deterioration of Financial Circumstances

We may withdraw from the contract if we become aware of a suspension of payments, the opening of insolvency or judicial composition proceedings, the rejection of insolvency for lack of assets, bill or check protests or other concrete indications of deterioration in the buyer's financial circumstances.

11. Use of Customer Data

We are authorized to process all data relating to business relationships with you in accordance with the Federal Data Protection Act.

Reference is made to our data protection regulations.

12. Jurisdiction, Partial Invalidity, Governing Law

1. In business transactions with merchants and legal entities under public law, the place of jurisdiction for all legal disputes arising from the contract shall be Syke; we shall also be entitled to take legal action at the buyer's registered office.
2. If individual provisions of the delivery contract or these General Terms and Conditions are invalid, the remaining provisions shall remain valid.
3. In business transactions with consumers within the European Union, the law of the consumer's place of residence may also be applicable, provided that consumer law provisions are mandatory.

13. Data Protection

The protection of your data is of the utmost importance to us, which is why compliance with data protection regulations is a matter of course for ollihess, Oliver Hess.

1. The data will only be processed and passed on to third parties if this is necessary for the execution of the contractual relationship between the seller and the client.
2. The client has the right at any time to receive information free of charge regarding his or her stored personal data, as well as the right, where applicable, to have such data corrected, blocked, or deleted.

Contact

If you have any further questions on the subject of data protection, requests for information or changes, please do not hesitate to contact us by telephone or at info@ollihess.de.

Last updated: July 22, 2026