Terms and Conditions

ollihess, represented by Oliver Hess · Uenzer Dorfstraße 71 · 27305 Bruchhausen-Vilsen

1. general / conclusion of contract

1.1 The sales contract is concluded upon delivery of the goods.

1.2 We store order data for 24 months. If you lose your order data, please contact us by email or phone. We will be happy to send you a copy of your order information.

2. prices and terms of payment

2.1 For the delivery of available items, the prices listed in the ollihess price list in effect at the time the order is placed apply.

2.2 All of our prices include the applicable sales tax. The shipping method and packaging are at the seller’s discretion.

2.3 A payment is not considered to have been made until we have access to the amount. If the customer is in default of payment, the statutory default interest rates apply: If the customer is a consumer within the meaning of Section 13 of the German Civil Code (BGB), the default interest rate is five percentage points above the respective base rate (Section 288(1) BGB). If the customer is not a consumer, the default interest rate is nine percentage points above the applicable base rate (Section 288(2) of the German Civil Code (BGB)). This does not preclude the assertion of further damages resulting from default.

2.4 A customer who is a business entity may set off the purchase price only if the customer’s counterclaims have been legally established, are undisputed, or have been acknowledged by us. Furthermore, the customer is authorized to exercise a right of retention only to the extent that the customer’s counterclaim arises from the same contractual relationship.

2.5 We reserve the right to make price changes and correct errors in our product catalog.

3. delivery period

3.1 All items that are immediately available from our warehouse will be shipped within 1 to 7 business days (for prepaid orders, after receipt of payment). If items are not immediately available, resulting in a delay in delivery, we will notify you.

3.2 The delivery period begins upon our confirmation that the goods are ready for delivery.

3.3 The delivery period may be extended by the time it takes for you to provide all the information and documents necessary for the fulfillment of the order.

3.4 Delivery delays caused by statutory or regulatory requirements (e.g., import and export restrictions) for which we are not responsible shall extend the delivery period by the duration of such obstacles. In significant cases, we will notify you immediately of their start and end dates.

4. delivery, dispatch, transfer of risk

4.1 We may make partial deliveries, provided that such deliveries are reasonable for you.

4.2 We may determine the shipping method, the shipping route, and the company entrusted with the shipment at our discretion, unless you provide specific instructions.

4.3 In the case of a sale of consumer goods, the risk passes to you as soon as the carrier hands over the shipment containing the goods to you.

4.4 Any visible damage to the shipping packaging must be documented immediately by the shipping company and reported to us.

5. revocation instruction

5.1 Right of Withdrawal: You have the right to withdraw from your purchase agreement within fourteen (14) days without providing a reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must notify us, ollihess, Oliver Hess, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen, Phone: 04252-9098955, Email: info@ollihess.de, by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the available model withdrawal form for this purpose, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

5.2 Consequences of Withdrawal: If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction to process this refund, unless we have expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us (ollihess, Uenzer Dorfstr. 71, 27305 Bruchhausen-Vilsen) immediately and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods, which must be shipped via a shipping provider of your choice. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to inspect their condition, properties, and functionality.

5.3 Exclusion of the Right of Withdrawal: The right of withdrawal does not apply in the following cases:

• Delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
• Delivery of audio or video recordings in sealed packaging if the seal has been removed after delivery.

5.4 Note on Packaging for Returns: Please pack the merchandise carefully and securely for return to prevent damage during shipping. We recommend returning the goods in the original box with the original outer packaging, if possible. This recommendation is non-binding; the validity of your cancellation and your right to a refund under Section 5.2 do not depend on whether you use the original packaging. If the goods are demonstrably damaged during return shipping because they were inadequately or unsafely packaged, this may give rise to a claim for compensation for loss of value in accordance with Section 5.2, provided that the resulting loss of value exceeds what is necessary for inspecting the goods’ condition, characteristics, and functionality. In this case, we will deduct from the refund only the amount corresponding to the verifiably incurred loss in value and provide you with a clear breakdown of the calculation. A complete denial of the refund will only be considered if the goods have in fact become completely worthless as a result of the damage incurred during transport. No compensation for loss of value will be charged for signs of use resulting from permissible inspection and testing of the goods.

6. 30-day money-back guarantee

6.1 In addition to the statutory right of withdrawal (Section 5), we offer consumers a voluntary 30-day money-back guarantee. The period begins on the day you or a third party designated by you—other than the carrier—took possession of the goods. Within this period, you may return the goods to us without providing a reason; we will refund the purchase price.

6.2 Returns are subject to the condition that the goods are complete and show no signs of use beyond what is necessary to inspect their condition, characteristics, and functionality. Otherwise, we may deduct a reasonable compensation for the loss in value.

6.3 You are responsible for the direct costs of returning the item.

6.4 Goods that have been manufactured according to your individual specifications or are clearly tailored to your personal needs (for example, custom-made items in the color of your choice) are excluded from the warranty.

6.5 The refund will be issued within 14 days of receipt and inspection of the returned item to the payment method used when placing the order.

6.6 The guarantor is ollihess, owned by Oliver Hess, located at Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen. For details on the return process, please refer to our Cancellation Policy, which includes return instructions.

6.7 Your statutory right of withdrawal and your statutory warranty rights remain unaffected by this warranty and are not limited by it. Exercising these statutory rights is free of charge.

6.8 Packaging for Returns Under the Money-Back Guarantee: Even under the voluntary 30-day money-back guarantee set forth in this Section 6, we ask that you pack the item properly and securely for return to prevent any damage during shipping—ideally in the original box with the original outer packaging. If the merchandise demonstrably arrives at our facility damaged during transit because it was not adequately packaged, we reserve the right to reduce the credit by the amount of the resulting depreciation—as verifiably documented by us—in accordance with Section 6.2. A complete cancellation of the credit will only be considered if the item has become completely unsellable or worthless as a result of the damage during transit. Signs of use resulting from inspecting and testing the merchandise, as would occur in a retail store (see Section 6.2), will not result in a reduction.

7. Refusal to Accept

7.1 The buyer’s refusal to accept delivery does not constitute a rescission within the meaning of § 355(1) of the German Civil Code (BGB).

7.2 If a buyer who is not a consumer within the meaning of § 13 BGB fails to accept the sold goods, we are entitled, at our option, either to insist on acceptance or to demand 10% of the purchase price as lump-sum compensation for damages and expenses, unless the buyer proves that no damage was incurred or that the amount of damage was lower. In the event of exceptionally high damages, we reserve the right to claim them. For the duration of the buyer’s default in acceptance, we are entitled to store the delivered goods at the buyer’s risk at our premises, with a freight forwarder, or at a warehouse. During the period of the buyer’s default in acceptance, the buyer shall pay us a flat rate of 15 euros per month for the resulting storage costs without further proof. The flat-rate compensation shall be reduced to the extent that the buyer proves that no expenses or damages were incurred. In the event of exceptionally high storage costs, we reserve the right to claim these costs.

7.3 In the event of an unjustified refusal to accept delivery, we are entitled, pursuant to § 304 of the German Civil Code (BGB), to bill you for the resulting claims for reimbursement of expenses.

8. Retention of Title

8.1 We reserve title to the purchased goods until all claims arising from the sales contract, including ancillary claims (e.g., financing costs, shipping costs, interest, etc.), have been paid in full. If you act in breach of the contract, we are entitled to demand the return of the purchased goods.

8.2 In the event of seizures or other actions by third parties, you must notify us immediately in writing.

8.3 Any processing or alteration of the purchased item by you shall always be carried out on our behalf. If the purchased item is processed together with other items that do not belong to us, we shall acquire co-ownership of the new item in proportion to the value of the purchased item relative to the other processed items at the time of processing.

8.4 You are entitled to resell the goods in the ordinary course of business. However, you hereby assign to us all claims against your customer or third parties arising from the resale, in the amount of the final invoice total.

9. Warranty / Disclaimer

9.1 Warranty rights are governed by statutory provisions, unless otherwise specified below. Liability for normal wear and tear is excluded. For used goods, the warranty period is 12 months from the transfer of risk.

9.2 We assume no liability for defects or damage resulting from unsuitable or improper use, failure to follow instructions for use, or faulty or negligent handling. This also applies to defects and damage attributable to fire, lightning, explosion, power surges, or moisture of any kind, unless the buyer can prove that these circumstances were not the cause of the reported defect.

9.3 The warranty shall be void if you perform any modifications and/or repairs on the equipment or have them performed by persons not authorized by us, provided that the defect that has occurred is attributable to such actions.

9.4 Section 377 of the German Commercial Code (HGB) applies to obvious defects in commercial transactions.

9.5 In the event of a warranty claim, the consumer is entitled, at his or her discretion, to assert the right to have the defect remedied or to receive goods free of defects (subsequent performance). If the chosen form of subsequent performance involves disproportionately high costs, the claim is limited to the remaining form of subsequent performance. In the context of the delivery of defect-free goods, the exchange for higher-value products with comparable characteristics is hereby deemed accepted, provided this is reasonable for both the consumer and us (e.g., exchange for the successor model, the same model series, etc.). Further rights, in particular the rescission of the purchase contract, may only be asserted after the expiration of a reasonable period for remedy or after the remedy has failed twice.

9.6 If the buyer is a business, we are entitled, at our discretion, to either remedy the defect or deliver goods free of defects within one year of the delivery date, in accordance with § 439 of the German Civil Code (BGB). After one year has elapsed from the delivery date, the buyer’s warranty claims are limited to the rectification of defects or a credit for the current market value, at our discretion. Should the business entity claim reimbursement of expenses within the meaning of Section 478(2) of the German Civil Code (BGB), such reimbursement is limited to a maximum of 2% of the original value of the goods. Claims based on Section 478 of the German Civil Code (BGB) are waived by the 24-month warranty for business customers pursuant to Section 9.1, in accordance with the equivalent compensation provided for in Section 478(4), sentence 1, of the German Civil Code (BGB).

9.7 A replacement under warranty does not give rise to any new warranty periods; § 203 of the German Civil Code (BGB) remains unaffected.

9.8 With the exception of the 30-day money-back guarantee provided for in Section 6, we do not provide any further warranty regarding the specified quality of the goods within the meaning of Section 443 of the German Civil Code (BGB). Any warranty rights granted by the manufacturers remain unaffected by this and are determined exclusively by the warranty statement provided to the customer with the goods.

9.9 We are fully liable in accordance with the statutory provisions of warranty law for damages resulting from injury to life, limb, or health that are attributable to a negligent or intentional breach of duty on our part or an intentional or negligent breach of duty by our agents. Furthermore, we are fully liable in accordance with statutory provisions for other damages if they result from a breach of a material contractual obligation. This is the case when the breach of duty relates to an obligation whose fulfillment is essential for the proper performance of the contract and on whose fulfillment the customer has relied and was entitled to rely.

9.10 The liability provisions set forth in Section 9.9 are limited to foreseeable, typically occurring damages and also apply to other breaches of duty outside the scope of warranty law. This includes, in particular, the breach of primary and secondary performance obligations during the period prior to delivery of the goods. In all other respects, liability is limited to willful misconduct and gross negligence. We are not liable for the recovery of data unless we caused the loss through willful misconduct or gross negligence and the buyer has ensured that a data backup was performed so that the data can be reconstructed with reasonable effort.

9.11 If you have any questions regarding the processing of warranty claims, please contact us by email or phone. You can find a return form online at https://www.ollihess.de/app/uploads/2022/05/Rücksendeformular_Olli.pdf

10. Withdrawal Due to Deterioration of Financial Circumstances

We may withdraw from the contract if we become aware of a suspension of payments, the opening of insolvency or judicial composition proceedings, the rejection of insolvency for lack of assets, bill or check protests or other concrete indications of deterioration in the buyer's financial circumstances.

11. Use of Customer Data

We are authorized to process all data relating to business relationships with you in accordance with the Federal Data Protection Act.

Reference is made to our data protection regulations.

12. Jurisdiction, Partial Invalidity, Governing Law

12.1 In business dealings with merchants and legal entities under public law, Syke is agreed upon as the place of jurisdiction for all legal disputes arising from the contract; we are also entitled to bring an action at the buyer’s place of business.

12.2 If any provision of the sales contract or these General Terms and Conditions is invalid, the remaining provisions shall remain in full force and effect.

12.3 In business transactions with consumers within the European Union, the law of the consumer’s place of residence may also apply, provided that the provisions in question are mandatory provisions of consumer law.

13. Data Protection

The protection of your data is of the utmost importance to us, which is why compliance with data protection regulations is a matter of course for ollihess, Oliver Hess.

13.1 Data will be processed and disclosed to third parties only to the extent necessary to fulfill the contractual relationship between the Seller and the Client.

13.2 The client has the right at any time to receive, free of charge, information about his or her stored personal data, as well as the right, where applicable, to have such data corrected, blocked, or deleted.

Contact

If you have any further questions regarding data protection, or if you would like to request information or make changes, please feel free to contact us by phone or at info@ollihess.de.

Last updated: July 22, 2026