Right of withdrawal

Cancellation policy / return instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise the right to cancel, you must inform us, ollihess.de, Mr. Oliver Hess, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen, phone: +48 (0)15730830615, e-mail kontakt(at)ollihess(dot)de, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.


You must return or hand over the goods to us (ollihess.de, Mr. Oliver Hess, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen, phone: +48 (0)15730830615, e-mail contact(at)ollihess(dot)de) immediately and in any case within fourteen
days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before
expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods,
if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and
functionality.

Return instructions

In order to process returns quickly, please complete the sample return form and enclose it with your return.

Repayments

We will refund the amount as soon as we have received and checked your return. The corresponding credit amount will be refunded to the payment method selected in your original order no later than 14 working days after receipt of the return.
We are of course happy if you order something new for returned items or only return part of your order. We will then offset or refund the corresponding part/amount. If the transfer has already been made, the payment amount for the returned items will be credited to your bank account.

 

Revocation for digital content


Disclaimer and license: The following sample has been created by a lawyer (http://rechtsanwalt-schwenke.de). It meets the legal requirements of a typical online store aimed at consumers. However, you should only use the sample after careful examination and adaptation to your specific business model. The clauses may not be sufficient in certain constellations. If in doubt, seek legal advice.

The design is protected by copyright and may only be used within the scope of the German Market license within the store. This means that the design may not be used on other websites, for example.

Editing note: Please note the information in the square brackets and add your own details if necessary.

Information on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us ([Insert: Name/company, address of the revocation addressee, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode for this and enter the address in Settings DE.]) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form , but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

Sample withdrawal form

(If you wish to withdraw from the contract, please complete and returnthis form to .)
- To [Insert: Name/company, address of the revocation addressee, e-mail address and, if available, the fax number.]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notified on paper)
- Date
-------------
(*) Delete as appropriate.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal with the start of the fulfillment of the contract on our part. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

Form

Sample withdrawal form