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Revocation / Return

5. cancellation policy / return instructions

5.1. Right of withdrawal

You have the right to cancel this contract within fourteen (14) days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us, ollihess.de, Mr. Oliver Hess, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen, phone: +48 (0)4252 90 98 955, e-mail kontakt(at)ollihess(dot)de, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory. In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

5.2. Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any case within fourteen days at the latest.
days from the day on which you notify us of the revocation of this contract,
to us (ollihess.de, Mr. Oliver Hess, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen, phone: +48 (0)4252 90 98 955, e-mail kontakt(at)ollihess(dot)de) . The time limit shall be deemed to have been met if you deliver the goods before
Send off at the end of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods,
if this loss in value is due to a person responsible for examining the condition, properties and
Functionality of the goods is not necessary handling with them back.

5.3. Return instructions

In order to be able to process returns quickly, we ask you to fill out the sample return form and enclose it with the return shipment.

5.4. Repayments

We will refund you as soon as we have received and inspected your return. No later than 14 business days after receipt of the return, the corresponding credit amount will be refunded to the payment method selected in your original order.
We are of course happy if you order something new for returned items or return only a part of your order. We will then offset or refund the corresponding part/amount. If the transfer has already been made, the payment amount of the returned items will be credited to your bank account.


Sample cancellation form


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